Quality Policy
To provide high quality diagnostic and curative medical care to our patients as per their satisfaction by practicing evidence based medicine and my imparting skills and training to all our employees for professional improvement, commitment and continual improvement in our quality management systems.
Clinical Governance and Quality Management Policy for Dr Arshad Health Associates
We strive to meet the high standards expected in any clinical setting and we expect all members of our team to work to these standards to help us achieve our aim. The policies, systems and processes in place in our Practice reflect our professional and legal responsibilities and follow recognised standards of good medical practice. We evaluate our practice on a regular basis, through audit, peer review and patient feedback and monitor the effectiveness of our quality assurance procedures.
Purpose
To establish a framework for clinical governance and quality management that ensures the delivery of safe, effective, and high-quality healthcare services to our patients.
Scope
This policy applies to all staff, clinical processes, and services provided by Dr Arshad Health Associates
Policy Statement
At Dr Arshad Health Associates, we are committed to maintaining the highest standards of clinical governance and quality management. We aim to foster a culture of continuous improvement, patient safety, and accountability in all aspects of our practice.
Objectives
Patient Safety
We aim to ensure that all patient care practices minimize risks and enhance safety.
Quality Improvement
We implement continuous quality improvement initiatives that are informed by evidence-based practices and patient feedback.
Staff Engagement
We always encourage active participation from all staff in clinical governance activities and quality management processes.
Accountability and Transparency
We foster a culture of accountability and transparency in clinical decision-making and service delivery.
Compliance
We ensure adherence to relevant regulations, standards, and guidelines, including those set by local and international regulatory bodies.
Clinical Governance Framework
We regularly review and implement evidence-based guidelines and protocols to improve patient outcomes. Furthermore, we monitor clinical outcomes and performance indicators to identify areas for improvement.
We actively seek patient feedback through surveys, focus groups, and other engagement methods to inform service delivery and improvements. We aim to ensure that patients are involved in their care decisions and have access to relevant information.
We implement a robust risk management framework to identify, assess, and mitigate clinical risks and conduct regular clinical audits and reviews to monitor compliance with standards and guidelines.
We provide ongoing training and development opportunities for all staff to enhance their skills and knowledge in clinical governance and quality management. We promote a culture of learning and improvement within the practice.
We have an established clear process for reporting clinical incidents and near misses, ensuring that lessons learned are communicated and acted upon to prevent recurrence.
We continuously assess the effectiveness of clinical governance and quality management initiatives through audits, performance reviews, and patient feedback. We review our policies annually and update it as necessary to reflect changes in legislation, best practices, and organizational needs.